Achieve real-time agent visibility. Give leaders the ability to jump in and save conversations, evaluate team performance on the fly, and coach agents towards excellence.Â
100% visibility, 0% guesswork.
How It Works
Simple Setup. Real Time QA Monitoring.
Review every interaction. Flag potential issues. Elevate performance & CSAT.
Connect your CRM
Connect your existing CRMs for real-time analysis. Easy set-up with tech support available if needed.
Contacts QAÂ Scored
QAScout reviews and grades agent interactions within minutes of each message, offering real-time feedback to agent teams.
Real Time Monitoring
Analytics dashboard help CXÂ leaders spot quality trends, drill in on individual performance, & spot potential DSATs promptly.
Channels
Email. SMS. Chat. Transcription Available.
Transform your CX with intelligent, real-time QA.
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