We believe that great CX automation tools should empower every stakeholder—from agents, QA analysts and CX leaders to brands and customers, fostering a win-win ecosystem.
Features
Immediate Feedback For Better Service
No more flying blind. Break free from limited sampling. Use QA Scout's detailed analytics to refine your support strategies and continuously improve customer experiences.
Agents
Real-time performance feedback
Graded on comprehensive work, not small samples
Ability to improve and check skills in minutes, not days
Leaders
Monitor team performance & QA trends
Intercept &Â intervene on potential poor interactions
Run leaderboards and competitions!
Customers
QAÂ Analysts focused on most high impact reviews
Higher quality agent interactions
Potential DSATs caught in minutes, not days
Transform your CX with intelligent, real-time QA.
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